General quotation conditions

Art. 1 All our services are subject to these general quotation conditions. By accepting this quotation, the client also accepts these general terms and conditions.

Art. 2 If the final delivered documents differ more than 10% (positive or negative) from the word count based on the received documents, we reserve the right to adjust our rule count.

Art. 3 All amounts stated in our quotation are in euros (€) excluding VAT (21%) and other charges. VAT is payable by the client.

Art. 4 To place an order, simply confirm our quotation for approval. This approval can be given by e-mail or by post. DE-office does not require an official order form from the customer.

Art. 5 Unless explicitly agreed otherwise, the period of validity of the quotation is 10 working days.

Art. 6 An order can be cancelled without charge provided that the service has not yet started and no charges or reservations have been made. If the order is cancelled, the customer remains obliged to reimburse costs incurred and/or reservations made in the schedule.

Art. 7 The stated delivery time is indicative. Unless explicitly agreed otherwise in writing in advance, DE-office cannot be held liable for late deliveries.

Art. 8 Unless explicitly agreed otherwise and recorded in writing, our invoices are payable 30 days net after invoice date.

Art. 9 For large orders or for a first order from a new client, DE-office reserves the right to ask for an advance before starting work.

General terms and conditions of sale

Art. 1 All our services are subject to these general terms and conditions of sale. Unless expressly agreed otherwise in writing in advance, these terms and conditions shall apply to the exclusion of any other terms and conditions that may be stated on order forms or other unsigned documents and oral agreements.

Art. 2 By accepting our quotation or invoice, the client accepts these general terms and conditions.

Art. 3 To be considered, any complaint relating to services performed must be notified to us in writing within five days of delivery of the service or within five days of receipt of our invoice.

Art. 4 Unless explicitly agreed otherwise and recorded in writing, our invoices are payable 30 days net after invoice date.

Art. 5 Invoices should be paid to our bank account in Belgium, via PayPal or in cash at our offices. All bank charges are borne by the customer.

Art. 6 Any invoice not paid by the due date shall be subject to interest at 15% per annum, calculated on the total amount of the invoice, as of right and without formal notice. All recovery costs are borne by the debtor.

Until full payment of the outstanding invoice, DE-office remains the intellectual owner of the translated documents.

Art. 7 For each payment reminder sent, a flat fee of 50 euros will be charged for administrative costs incurred. Once charged, these costs remain due.

Art. 8 In case of dispute, only the courts of Turnhout have jurisdiction.